Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account or place an order, we collect:

• Name and contact information (phone number, email address)
• Delivery address and location details
• Order history and preferences
• Payment information (processed securely through M-Pesa)

1.2 Information We Collect Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and general location
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate about order status and updates
• Improve our products and services
• Send promotional offers (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations
• Provide customer support

3. Information Sharing

We do NOT sell your personal information. We only share data with:

• Payment Processors: M-Pesa/Safaricom for secure payment processing
• Delivery Partners: Only delivery address for order fulfillment
• Service Providers: Trusted partners who help operate our website (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Secure servers with regular security audits
• Access controls and authentication
• Regular backups and disaster recovery
• M-Pesa STK Push for secure payments (we never store payment details)

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Portability: Receive your data in a portable format
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@notnaice.co.ke or WhatsApp +254 718 838 381.

6. Cookies and Tracking

We use cookies to enhance your experience. These include:

• Essential Cookies: Required for site functionality
• Preference Cookies: Remember your settings
• Analytics Cookies: Help us understand usage patterns

You can control cookies through your browser settings. See our Cookie Policy for details.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Order history is kept for 7 years for tax purposes. You can request deletion of your account data at any time.

9. Changes to This Policy

We may update this Privacy Policy periodically. We'll notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance.